FAQs

At JenCustomMade, we want to ensure you have all the information you need before making a purchase. Below are answers to some of the most frequently asked questions about our products, shipping, and store policies.

1. What types of products does JenCustomMade sell?

JenCustomMade specializes in custom engraved guitar picks and personalized gifts for musicians.

Our products include engraved guitar picks that can be customized with names, initials, dates, or meaningful messages. These items are perfect for guitar players, music lovers, band members, and thoughtful gifts for special occasions.

2. How long does it take to process my order?

Orders are typically processed within 1–3 business days (Monday–Friday).

During this time, your order is reviewed, engraved (if personalized), carefully inspected, and securely packaged before shipment.

3. How long will it take to receive my order?

After processing, shipping usually takes 3–5 business days, depending on your location and the carrier.

Estimated total delivery time: 4–8 business days.

4. Do you offer free shipping?

Yes. We offer Free Standard Shipping on all orders within the United States.

There are no hidden shipping fees during checkout.

5. Can I return or exchange my purchase?

Yes. We offer a 30-day return and exchange policy.

Items may be returned within 30 days of delivery if they are unused and in their original condition.

Please note that custom or personalized engraved items may not be eligible for return unless they arrive damaged, defective, or incorrect.

6. How do I initiate a return or exchange?

To start a return or exchange, please contact our customer support team using the contact information below.

Our team will review your request and guide you through the return or exchange process.

7. How long does it take to receive a refund?

Once we receive and inspect the returned item, refunds are typically processed within 5 business days.

Refunds will be issued to the original payment method used for the purchase.

8. Do you charge restocking fees?

No. We do not charge any restocking fees ($0.00) for eligible returns or exchanges.

9. What if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include photos of the issue.

We will arrange a replacement or refund as quickly as possible.

10. Can I track my order?

Yes. Once your order has been shipped, you will receive a tracking number via email so you can monitor the delivery status of your package.

11. Where do you ship to?

Currently, JenCustomMade ships exclusively within the United States.

12. How can I contact customer support?

If you have any questions, feel free to contact us:

Email: Support@JenCustomMade.com
Phone: +1 469-659-2744
Address: 3621 Steeple Chase Dr, Sherman, TX 75092, United States