Payment Policy

Last updated: April 18, 2026

At JenCustomMade, we prioritize a smooth, secure, and reliable checkout experience for our customers. This Payment Policy outlines the payment methods we accept and the security measures we use to protect your financial information.

Our Story and Commitment to Quality

JenCustomMade began its journey with a passion for creating meaningful and personalized gifts for musicians and music lovers. Our shop specializes in custom engraved guitar picks and unique musical keepsakes, designed to celebrate creativity and individuality.

Our business is built on the principles of quality craftsmanship, transparency, and customer trust. Just as we carefully craft and inspect each product before shipping, we also take great care in protecting your personal and financial information during every transaction.

Secure Payment Processing

Your payment security is extremely important to us. Our website is protected with SSL (Secure Sockets Layer) encryption, which creates a secure connection between your browser and our server.

This technology ensures that your personal and payment information is encrypted and protected from unauthorized access.

Accepted Payment Methods

To provide flexibility and convenience, JenCustomMade accepts multiple secure payment methods.

Credit and Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club

Digital Wallets: Apple Pay, Google Pay, Shop Pay

Alternative Payment Platforms: PayPal, Venmo

All payments are processed securely in real time. By placing an order, you confirm that you are authorized to use the selected payment method.

Billing and Order Information

Transparent Pricing: At JenCustomMade, we believe in clear and honest pricing. The price displayed on our website is the final price for the product.

Free Shipping: We offer Free Standard Shipping on all orders within the United States. No hidden shipping fees will be added at checkout.

Currency: All transactions are processed in United States Dollars (USD).

Order Confirmation:
After your payment is successfully completed, you will receive an order confirmation email.
Once your order has been processed and shipped (typically within 1–3 business days), you will receive another email containing your tracking number.

Refunds and Cancellations

If you need to return an item or request a refund, please refer to our Return & Refund Policy.

Refund Processing: Once a return has been approved, refunds will be issued to your original payment method within 5 business days.

No Hidden Fees: We do not charge any restocking fees ($0.00) for returned or exchanged items.

Contact Our Support Team

If you experience any issues during checkout or have questions regarding a payment, please contact our support team.

Email: Support@JenCustomMade.com
Phone: +1 469-659-2744
Address: 3621 Steeple Chase Dr, Sherman, TX 75092, United States

Thank you for choosing JenCustomMade. We appreciate your trust and support.