Shipping policy

Last updated: April 20, 2026

At JenCustomMade, we are committed to delivering your order with reliability, transparency, and care. This Shipping Policy explains how we process, ship, and deliver your order so you know exactly when to expect it.

Our Story and Commitment

JenCustomMade was founded with a passion for craftsmanship and meaningful gifts. Our shop specializes in custom engraved guitar picks and personalized gifts for musicians and music lovers.

Each item is carefully prepared and inspected before it leaves our facility. From the moment you place your order to the moment it arrives at your doorstep, we treat every package with attention and care to ensure a smooth and reliable delivery experience.

Shipping Destinations and Costs

To maintain our commitment to honest and transparent pricing, we have simplified our shipping structure:
Shipping Area: We currently ship exclusively to addresses within the United States.
Shipping Cost: Standard Shipping is $0.00 (FREE) on all orders. Whether you are purchasing a small hair accessory or a premium leather bag, you will never be charged for standard delivery.

Delivery Estimates

We understand the excitement of waiting for a personalized item. Our team works diligently to ensure your order is processed and delivered within the following timeframes.

1. Processing and Handling

Order Cut-off Time: 5:00 PM (EST) Eastern Standard Time (New York).

Handling Time: 1 – 3 Business Days (Monday – Friday).

During this time, your order is carefully prepared, quality-checked, and securely packaged before shipment.

2. Transit and Arrival

Transit Time: 3 – 5 Business Days (Monday – Friday).

Total Delivery Time: 4 – 8 Business Days.

Delivery times may vary slightly depending on your location, weather conditions, or carrier delays.

Shipping Methods and Tracking

We work with reliable shipping carriers such as USPS and UPS to ensure safe and timely delivery.

Tracking Your Order:
Once your order has been shipped, you will receive a confirmation email containing your tracking number so you can monitor your package in real time.

Secure Delivery:
Our website uses SSL encryption technology to protect your personal and payment information during checkout and shipping.

Order Assistance

If you have any questions about your order or delivery, our support team is happy to assist you.

Email: Support@JenCustomMade.com
Phone: +1 469-659-2744
Address: 3621 Steeple Chase Dr, Sherman, TX 75092, United States

Thank you for choosing JenCustomMade. We truly appreciate your trust and support.